PALS is the 'one-stop-shop' for patients, carers and relatives seeking advice and support on all aspects of healthcare.

The service is free and confidential and aims to support anyone with questions or queries about health-related issues. PALS can help you with:

• help and support
• advice and Information
• comments and suggestions
• compliments and thanks
• informal complaints
• advice about formal complaints.

When to contact PALS

If you have questions, concerns, suggestions or compliments please initially speak to a member of staff who is looking after you as soon as possible. If they are unable to help you, then please contact the PALS service.

How to contact PALS

Stoke Mandeville hospital

•  visit the office above entrance three of the hospital. We are open Monday to Friday, 9am until 4.30pm
• telephone us on 01296 316042
• email us at PALS@buckshealthcare.nhs.uk
• write to us at PALS, Entrance 3, Stoke Mandeville hospital, Mandeville Road, Aylesbury, Bucks, HP21 8AL

For Wycombe and Amersham hospitals

• visit the office in the reception area of Wycombe hospital. We are open Monday - Friday 9am until 4pm
• telephone us on 01494 425882
• email us at PALS@buckshealthcare.nhs.uk
• write to us at PALS, Reception area, Wycombe hospital, Queen Alexandra Rd, High Wycombe, Bucks, HP11 2TT

A leaflet is available to download here.

Feedback

Your experiences are valuable to us. Please contact PALS and let us know.

Interpreting and Translation

If your first language is not English the Trust provides interpreting and translation services in the majority of languages. If you require these services please contact a senior member of staff.

PALS volunteers

PALS volunteers visit patients on the wards, talk with them and highlight any concerns they may have to the ward staff or PALS manager.

Main duties:

• to offer a friendly face to patients
• to work with hospital staff to resolve any issues raised by patients, their carers or relatives
• to observe confidentiality when speaking with patients , visitors and staff
• the ability to communicate clearly with patients
• have the ability to recognise that patients may be anxious or confused, therefore the need to have patience, remain calm and be understanding.

Please contact us if you would like to be a PALS volunteer.